Tools/Customer Service & Support/Zendesk AI
Zendesk AI

Zendesk AI

Customer Service & Support
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Zendesk AI is an integrated suite of AI tools within the Zendesk platform that automates customer service tasks, from answering common questions to routing support tickets and summarizing conversations.

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Customer ServiceHelp DeskAIChatbot
Tool Type

SaaS

Model Used

Proprietary AI

Integrations
SlackSalesforceShopify
Detailed Ratings
accuracy
4.50
ease Of Use
4.00
speed
4.50
creativity
3.00
value For Money
4.00

Features

  • AI Agent: automated resolution of common queries
  • Intelligent triage and routing of tickets to the right agent
  • Conversation summarization for faster agent hand-offs
  • Knowledge base content creation assistance
  • Predictive analytics for customer satisfaction

Use Cases

  • Customer support automation
  • Ticket management
  • Agent productivity
  • Help desk operations

Reviews

Pros

  • Deeply integrated AI tools work seamlessly with the core Zendesk platform
  • Automates many repetitive tasks, freeing up agents for complex problems
  • Scalable for businesses of all sizes, from small teams to large enterprises
  • Robust analytics and reporting features help improve service quality

Cons

  • Can be more expensive than standalone AI chatbot tools
  • The setup and customization of AI features may require technical expertise
  • Over-reliance on AI can lead to impersonal customer interactions if not balanced correctly

Areas for Improvement

  • Making AI customization more intuitive for non-technical users
  • Providing more advanced natural language processing for complex queries
  • Offering more flexible pricing for different levels of AI usage

Pricing

Suite Team

$55/monthly
  • Ticketing system
  • Messaging channels
  • AI-powered routing and triage
  • Knowledge base

Suite Growth

$89/monthly
  • All in Suite Team
  • Custom reports
  • Multi-brand support
  • Advanced conversation summaries

Suite Professional

$115/monthly
  • All in Suite Growth
  • AI Agent to resolve tickets
  • Real-time dashboards
  • Service-Level Agreements (SLAs)

Capabilities

❌
Vision input
Not available
🟡
Voice
Limited voice support for agents
✅
API access
Full API for integration
✅
File upload
Customers and agents can upload files
❌
Fine-tuning
Not available
✅
Memory
Maintains conversation history and customer profiles
✅
Mobile app
iOS and Android apps available
❌
Code execution
Not available
✅
Real-time data
Real-time ticket and conversation updates
❌
Multi-modal
Primarily text-based

Performance

Max Tokens

NA

Response Time

1-3 seconds

Uptime

99.9%

Cost per 1K Tokens

NA

Rate Limits

Free: NA

Paid: NA