Userback

Userback

0 (0 reviews)
Productivity
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A user feedback and bug reporting platform that captures visual feedback (screenshots, video recordings, session replays) directly from a website or application, providing rich context for product and development teams.

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FreemiumFeedback ManagementBug ReportingAI AssistantUX
Tool Type

SaaS

Model Used

Proprietary AI models for text and sentiment analysis

Features

  • AI Assist for feedback categorization and sentiment analysis
  • Visual feedback with screenshots, video recordings, and annotations
  • Browser and console data for bug reports
  • Customizable feedback widgets
  • Integrations with project management tools (Jira, Trello, etc.)
  • Session replays for understanding user behavior

Use Cases

  • Collecting bug reports and feature ideas from users
  • Gaining rich context for user feedback and issues
  • Streamlining communication between product, design, and development teams
  • Prioritizing feature requests based on user sentiment and AI analysis
  • Improving website and application usability

Reviews

Pros

  • The visual context (video, screenshots) is a game-changer for understanding user issues.
  • Very easy to use for both the user submitting feedback and the team receiving it.
  • AI Assist helps to automate the initial triage and analysis of feedback.
  • A great "no-code" solution that empowers product managers and QA teams.

Cons

  • The free tier is very limited in its features and retention period.
  • The AI, while helpful, can sometimes be inconsistent and requires human oversight.
  • Focuses heavily on feedback collection and may not have the strategic roadmapping features of other tools.

Areas for Improvement

  • Improve the consistency and accuracy of the AI Assist's feedback categorization.
  • Offer more flexible pricing for small teams and individual users.
  • Expand the tool's capabilities to include more strategic product planning features.

Pricing

Starter

$29/monthly
  • Unlimited users
  • Video and screen recordings
  • Advanced feedback management

Standard

$79/monthly
  • All Starter features
  • AI Assist for feedback analysis
  • Custom branding

Pro

$129/monthly
  • All Standard features
  • Session replays
  • Multi-project support

Capabilities

✅
Vision input
Captures screenshots and video recordings of user sessions.
✅
Voice
Supports voice recordings for feedback submissions.
✅
File upload
Supports file uploads for feedback attachments.
❌
Fine-tuning
No fine-tuning capabilities available.
✅
Memory
Remembers user preferences and project settings.
🟡
Mobile app
Web-based platform with mobile-responsive design.
❌
Code execution
Not designed for code execution.
✅
Real-time data
Real-time feedback collection and updates.
✅
Multi-modal
Supports text, visual, and voice feedback modalities.