Tools/Customer Service & Support/Intercom
Intercom

Intercom

Customer Service & Support
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An AI-powered conversational relationship platform that helps businesses build better customer relationships. Its AI chatbot, Fin, uses conversational AI to answer customer questions and automate support workflows.

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Customer ServiceChatbotMessagingAI
Tool Type

SaaS

Model Used

Proprietary AI

Integrations
SlackSalesforceHubSpot
Detailed Ratings
accuracy
4.60
ease Of Use
4.20
speed
4.80
creativity
3.00
value For Money
4.00

Features

  • AI chatbot 'Fin' that uses a company's data to answer questions
  • Live chat and automated messaging
  • Customer data and conversation history
  • AI-powered workflow automation and ticket routing

Use Cases

  • Customer support
  • Lead generation and qualification
  • User onboarding
  • Marketing automation

Reviews

Pros

  • Fin is highly effective at resolving a large percentage of customer queries automatically
  • Seamlessly blends human and AI support in a single platform
  • Excellent for lead generation and proactive customer engagement
  • Highly customizable chatbot flows and integrations

Cons

  • Can get very expensive as the user base and usage grows
  • The customization options can be complex for new users
  • The AI's performance is highly dependent on the quality of a company's help center data

Areas for Improvement

  • Offering more flexible pricing for usage-based models
  • Simplifying the chatbot customization interface
  • Expanding AI capabilities beyond just text to include other media types

Pricing

Starter

$74/monthly
  • Live chat and messaging
  • Basic automations
  • Help Center articles

Pro

$149/monthly
  • All in Starter
  • AI-powered bot (Fin)
  • Advanced reporting
  • Custom chatbots

Premium

$Custom/monthly
  • All in Pro
  • Advanced security
  • Performance metrics
  • Dedicated support

Capabilities

❌
Vision input
Not available
🟡
Voice
Voice messaging support
✅
API access
Robust API for developers
✅
File upload
Supports file sharing in chat
❌
Fine-tuning
Not available
✅
Memory
Maintains a full history of customer interactions
✅
Mobile app
iOS and Android apps for agents
❌
Code execution
Not available
✅
Real-time data
Real-time chat and user data
❌
Multi-modal
Primarily text-based

Performance

Max Tokens

NA

Response Time

1-2 seconds

Uptime

99.9%

Cost per 1K Tokens

NA

Rate Limits

Free: NA

Paid: NA