
Drift
Customer Service & Support
An AI-powered conversational marketing and sales platform that uses chatbots to engage website visitors, qualify leads, and book meetings. It focuses on turning website traffic into a valuable pipeline.
Customer ServiceChatbotMarketingSales
Tool Type
SaaS
Model Used
Proprietary AI
Integrations
SalesforceHubSpotMarketo
Detailed Ratings
accuracy
4.50
ease Of Use
4.00
speed
4.80
creativity
3.50
value For Money
3.80
Features
- AI chatbots for lead qualification and meeting booking
- Live chat and human agent handoff
- Personalized welcome messages and conversation starters
- Detailed reporting on conversation success and lead quality
Use Cases
- Conversational marketing
- Sales lead generation
- Customer engagement
- Sales pipeline acceleration
Reviews
Pros
- Highly effective at automating lead qualification and booking meetings
- The AI can be trained to have highly specific and effective conversations
- Integrates with major sales and marketing platforms
- Excellent reporting helps businesses understand what's working
Cons
- Pricing is not transparent and can be very expensive
- Focuses more on sales and marketing, so it may not be ideal for pure customer support
- Can require significant setup and customization to get the most out of it
Areas for Improvement
- Making the pricing more transparent and accessible for smaller businesses
- Expanding its capabilities to include more robust customer service features
- Simplifying the user interface for building chatbot flows
Pricing
Premium
$Custom/yearly- Chatbot functionality
- Live chat
- Integrations
- Lead qualification
Advanced
$Custom/yearly- All in Premium
- AI-powered conversation
- Custom playbooks
- Advanced reporting
Capabilities
❌
Vision input
Not available
❌
Voice
Not available
✅
API access
API for integrations and data
❌
File upload
Not a primary feature
❌
Fine-tuning
Not available
✅
Memory
Maintains conversation history and user data
✅
Mobile app
iOS and Android apps for agents
❌
Code execution
Not available
✅
Real-time data
Real-time chat and visitor data
❌
Multi-modal
Primarily text-based
Performance
Max Tokens
NA
Response Time
1-2 seconds
Uptime
99.9%
Cost per 1K Tokens
NA
Rate Limits
Free: NA
Paid: NA