Drift

Drift

Customer Service & Support
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An AI-powered conversational marketing and sales platform that uses chatbots to engage website visitors, qualify leads, and book meetings. It focuses on turning website traffic into a valuable pipeline.

Customer ServiceChatbotMarketingSales
Tool Type

SaaS

Model Used

Proprietary AI

Integrations
SalesforceHubSpotMarketo
Detailed Ratings
accuracy
4.50
ease Of Use
4.00
speed
4.80
creativity
3.50
value For Money
3.80

Features

  • AI chatbots for lead qualification and meeting booking
  • Live chat and human agent handoff
  • Personalized welcome messages and conversation starters
  • Detailed reporting on conversation success and lead quality

Use Cases

  • Conversational marketing
  • Sales lead generation
  • Customer engagement
  • Sales pipeline acceleration

Reviews

Pros

  • Highly effective at automating lead qualification and booking meetings
  • The AI can be trained to have highly specific and effective conversations
  • Integrates with major sales and marketing platforms
  • Excellent reporting helps businesses understand what's working

Cons

  • Pricing is not transparent and can be very expensive
  • Focuses more on sales and marketing, so it may not be ideal for pure customer support
  • Can require significant setup and customization to get the most out of it

Areas for Improvement

  • Making the pricing more transparent and accessible for smaller businesses
  • Expanding its capabilities to include more robust customer service features
  • Simplifying the user interface for building chatbot flows

Pricing

Premium

$Custom/yearly
  • Chatbot functionality
  • Live chat
  • Integrations
  • Lead qualification

Advanced

$Custom/yearly
  • All in Premium
  • AI-powered conversation
  • Custom playbooks
  • Advanced reporting

Capabilities

Vision input
Not available
Voice
Not available
API access
API for integrations and data
File upload
Not a primary feature
Fine-tuning
Not available
Memory
Maintains conversation history and user data
Mobile app
iOS and Android apps for agents
Code execution
Not available
Real-time data
Real-time chat and visitor data
Multi-modal
Primarily text-based

Performance

Max Tokens

NA

Response Time

1-2 seconds

Uptime

99.9%

Cost per 1K Tokens

NA

Rate Limits

Free: NA

Paid: NA